Support
Last updated July 10, 2026
Need help with AIOS? Email [email protected] and a real person will get back to you, usually within one business day. Below is how to reach us and what to include.
1. Email us
The fastest way to get help is email. Write to [email protected] and a real person replies, usually within one business day. Tell us the email on your account and what you were trying to do, and we take it from there.
2. What to include so we can help fast
Add the email address on your AIOS account, a short description of what happened, and the time it happened if it was a call or a message. A screenshot helps when something looks wrong on screen.
3. Billing and your subscription
What you pay depends on what we are doing for you: a support contract is a monthly retainer with included hours, a developer placement is a monthly seat, and build work is quoted after the audit. The current rates are on our Pricing page. Where your agents run on your own provider account, you pay that provider directly and we never sit in the middle of it. The full terms are in our Terms of Service. If a charge looks wrong, email us and we will look into it with you.
4. Something not working
If your agent is not answering, a channel is disconnected, or something looks broken, email [email protected] with what you are seeing and we will jump on it. For anything urgent, put URGENT in the subject line.
5. Privacy and your data
For questions about your data, how we use it, or to make a privacy request, see our Privacy Policy or email us. AIOS is operated by NoManagement B.V. in the Netherlands.
Questions, or a privacy or data request? Email [email protected].