Terms of Service

1. About these terms

These Terms of Service are an agreement between you (the business using AIOS) and NoManagement B.V., a company registered in the Netherlands (KVK 80968724), with its registered office at Spijkerkade 31, 1021 JS Amsterdam, operating AIOS at aios.supply. By creating an account or using the service you agree to these terms. AIOS is a business-to-business service; you confirm you are using it for a business and have authority to bind that business.

2. The service

AIOS provides AI agents that, on your behalf and at your direction, connect to the systems you authorize and then answer and place calls, send and reply to messages across channels, qualify leads, book appointments and follow up. You are the principal directing this activity; AIOS is the tool you use to carry it out. The exact scope, channels and pricing for your account are set out in your plan or order.

3. Your account

You agree to give accurate information, keep your login credentials secure, and remain responsible for activity under your account. You must connect only systems and channels you are authorized to use, and provide the access AIOS needs to operate.

4. Your consent and messaging responsibilities

This is the most important part of these terms. When AIOS calls or messages your contacts, you are the caller and sender under the law, and you are solely responsible for compliance. You represent and warrant that, before AIOS contacts anyone on your behalf, you have obtained every consent the law requires, including prior express written consent for marketing or AI-voice calls and texts where applicable. Specifically, you agree to:

• Obtain and keep records of the required consent for each contact, and provide those records to us on request.
• Scrub your lists against internal and national Do-Not-Call registries and suppression lists.
• Honor opt-out and revocation requests (such as STOP) promptly and within the period the law requires.
• Register and maintain any required messaging brand and campaign (for example A2P 10DLC) and stay within the approved use case.
• Send only to your own contacts, never purchased, rented or scraped lists, and never prohibited or unlawful content.

5. Calls are recorded; recording consent is yours

To operate the service, AIOS records and transcribes the calls its agents place and answer on your behalf, and stores those recordings and transcripts as described in our Privacy Policy. You are solely responsible for recording lawfully given your location and the location of the person on the call. Many US states require that every party on the call consent to being recorded. You must make sure recording is disclosed and permitted for every call you direct, and you must keep your agent's recording disclosure accurate and in place. By default we keep recordings and transcripts while your account is active; you can set an automatic deletion window in your account, after which we delete or de-identify them on a recurring schedule, subject to legal holds and a short backup-purge window.

6. Calling hours, identification and opt-out

You are responsible for configuring AIOS so calls are placed only during permitted local calling hours, generally 8 a.m. to 9 p.m. in the local time of the person being called, and for honoring stricter state limits (some states end at 8 p.m. or forbid Sunday calls). The only exception is a call a person has just asked us to place to them right now. Each AI voice call must identify your business and give a callback number for your business at the start of the call, and must offer a way to opt out; you must keep this identification accurate and must not remove or alter it.

7. AI voice, automated dialing and disclosures

AIOS places and answers calls using an automated dialer and a computer-generated AI voice, and sends and replies to messages using an automated system. A growing number of laws require the people your business contacts to be told they are dealing with AI, that a call is recorded, and which business is calling. You must ensure each call and conversation your business directs makes these disclosures: your agent can be configured to make them, and you must not turn them off, instruct an agent to claim it is human, or remove the AI, recording, business-identification or opt-out disclosures. You are responsible for any additional disclosure your industry, state or country requires, including states that require all parties to consent to recording and states (such as Utah) and the EU that require telling a person they are interacting with AI. AIOS is operated from the European Union and we apply AI-transparency expectations to our agents, but this does not relieve you of your own AI-disclosure obligations. AIOS is not a telecommunications provider: we obtain calling and messaging capability from third-party carriers and providers on your behalf, and you are solely responsible for compliance with the laws that govern the calls, texts and recordings you direct, including the Telephone Consumer Protection Act, the Telemarketing and Consumer Fraud and Abuse Prevention Act, state calling and recording laws, and their international equivalents.

8. Standard messaging disclosures

Where you use AIOS to send text messages, your program must give recipients: a program description, how to opt out (reply STOP) and get help (reply HELP), that message and data rates may apply, that message frequency varies, that carriers are not liable for delayed or undelivered messages, and a link to the applicable privacy policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. When we receive an opt-out for a number, we suppress it across calls and texts as soon as practicable. This does not relieve you of your own obligation to honor opt-outs received through any channel. See our SMS and Messaging Terms.

9. Acceptable use and prohibited uses

You may use AIOS only for lawful business purposes, within any registered messaging use case, and in line with these terms and the policies of the networks and providers involved. The full list of prohibited content, verticals and conduct is in our Acceptable Use Policy, which is part of these terms. In short, you must not contact people without the consent the law requires or after they opt out, send spam or deceptive, harassing or unlawful messages or calls, use the service for content the carriers or channels do not allow, misrepresent who is calling or messaging, impersonate AIOS or any third party, or attempt to breach security, exceed rate limits, reverse engineer, or resell the service without our written authorization.

10. Your data and our role

You own your data and your contacts' data. You grant us a limited license to process it to provide the service to you, and to create and use de-identified data derived from it to improve and develop our services and models, as described in our Privacy Policy and Data Processing Addendum. For the contact data that flows through AIOS so an agent can call, text, qualify, book and follow up, we act as your service provider and processor on your documented instructions, and you are the controller. Our Data Processing Addendum sets out this relationship, our subprocessors, our international-transfer safeguards, and our security and breach-notification commitments. The Data Processing Addendum applies to every account that uses AIOS to process contact data and is incorporated into these terms.

11. AI and outcomes

AIOS uses artificial intelligence, which can make mistakes, mishear, mis-transcribe or respond imperfectly. We do not guarantee any particular result, such as a number of bookings, conversions, or accuracy, and AI output is not legal, medical, financial or other professional advice. You are responsible for supervising how your business uses the service and its outputs, and for disclosing the use of AI where the law requires.

12. Service availability

The service is provided as is and as available, without warranties of any kind to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free operation, and the service depends on third parties such as carriers, channels, CRMs and model providers whose availability we do not control. Any service-level commitment, if offered, will be stated separately in writing.

13. Indemnification

You agree to defend, indemnify and hold harmless NoManagement B.V. and AIOS from claims, damages, fines and costs arising from your data, your lack of required consent, the content of your calls and messages, or your breach of these terms or of any law. This expressly includes claims under the Telephone Consumer Protection Act, FCC rules, CTIA messaging rules, state telemarketing and AI-disclosure laws, recording-consent and wiretap laws, and privacy and consumer-protection laws, that result from contacts you provided, consent you failed to obtain, recording you made unlawfully, or settings you controlled. This obligation survives termination.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive or consequential losses, or for lost profits, and our total liability for any claim is limited to the greater of one hundred US dollars and the fees you paid us in the twelve months before the event giving rise to the claim. When we calculate that cap, we exclude anything you paid a third-party provider directly, including the carrier, voice and AI providers whose accounts you hold in your own name, since we never received that money and are not party to those contracts. This cap does not apply to your indemnification or payment obligations. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.

15. Fees, billing and refunds

Fees, plans and any usage-based charges (such as call or message volume) are billed as described in your plan or order, plus applicable taxes. Unless stated otherwise, fees are non-refundable once work or usage has begun, plans renew automatically until cancelled, and we may suspend the service for non-payment.

16. Suspension and termination

We may suspend or terminate the service for breach of these terms, non-payment, or a credible compliance, security or abuse risk. We may immediately suspend calling or messaging on your account, without prior notice where needed to prevent harm, if we reasonably believe the service is being used unlawfully or in violation of carrier or channel rules. Carrier penalties for non-compliant traffic may be charged through to you. You may stop on the terms set out in your plan. On termination we stop running your agents and, on request and subject to law, return or delete your data within a reasonable period.

17. Intellectual property

We retain all rights in the AIOS platform, models, software and tooling. You retain all rights in your own content and data. If you send us feedback, you grant us a license to use it to improve the service.

18. Other policies that apply

These terms incorporate, and you also agree to, the following policies, each of which is part of your agreement with us:

• Our Privacy Policy and Cookie Policy.
• Our Data Processing Addendum and the Subprocessors list it relies on.
• Our Acceptable Use Policy and SMS and Messaging Terms.

19. Governing law and disputes

These terms are governed by the laws of the Netherlands, where NoManagement B.V. is established, without limiting any mandatory rights you have under the law of your own location. We will work in good faith to resolve any dispute, and the specific forum and dispute-resolution process for your account may be set out in your order. (Customers should review this section with their own counsel.)

20. Changes

We may update these terms as the service and the law evolve, and will post the new effective date at the top. Material changes will be notified where required, and continued use after an update means you accept it.